Free Shipping on purchases over $80.
Shipping is based on weight.
- Standard Shipping (0.0 lb – 3.0 lb) = $10.00
- Heavy Goods Shipping (3.0 lb – 5.0 lb) = $15.00
- Heavier Standard Shipping (5.0 lb – 7.0 lb) = $20.00
SHIPPING TIME ESTIMATES
Apparel: 7-14 Days / Other Products: 12-25 Business Days
Please be advised delivery highly depends on weather, Holidays, custom inspection, etc. We apologize for the long wait - but assure you it is worth it. Thank you for your understanding.
It is rare that a delay occurs, however if you are buying a gift and need it by a certain date we CANNOT guarantee its arrival by that date. Please plan accordingly.
We are not offering refunds (as Store Credits) on delayed shipments until shipping times have reached 45 days for USA/CANADA Delivery.
You will receive a confirmation email after placing your order, and another when your order is shipped. If you did not receive an a shipping email from us within 5 business days please contact us.
MULTIPLE ITEMS ORDERED BUT NOT ALL RECEIVED THE SAME DAY
If you ordered multiple items during your purchase, it is possible the items are being shipped separately because it is being coming from different global suppliers. For us to ensure faster delivery to you, we will request suppliers to send items directly to you.
CAN I CANCEL MY ORDER?
Payment is processed automatically once your order is placed. Orders cannot be cancelled after they are placed.
If you request a cancellation after payment is processed, a Store Credit will only be issued once your ordered product has been returned to our "return" address. We do not issue refunds to original method of payment. We only offer Store Credit for returns. There is a 10% restocking fee.
For more information, please send an email to: firstname.lastname@example.org.
I ACCIDENTALLY PROVIDED THE WRONG SHIPPING ADDRESS!
If you catch this error quickly, and if we haven't shipped your order yet, please contact us at email@example.com with your order number and the correct mailing address. We'll make the change on our end and ship to your new address. If we've already shipped your order to the incorrect address you accidentally provided, we'll have to wait for the order to be returned to us and you'll need to pay for re-shipping the item to your new address. In either scenario, please email us with your order info and new address!
I DO NOT HAVE A CREDIT CARD OR A PAYPAL ACCOUNT. ANY ALTERNATIVES?
You could purchase with a Debit Card through Paypal as a guest.
Choose Paypal as your payment method and once you are redirected to paypal, select the option to "Pay With Debit or Credit Card" (as shown below).
You'll then be prompted to fill in your billing and Debit/credit card information.
THE TRACKING INFORMATION HASN'T BEEN UPDATED IN A LONG TIME
Unfortunately, We only see the same tracking information as you. In some cases, international orders can take up to 4 weeks to clear customs. If the tracking information was last departed from the warehouse and has not updated recently, it is more than likely still making its way overseas. Once it arrives at that next overseas destination, the package will be scanned and the tracking information will update. If it has been over 4 weeks since it has been updated, let us know and we can try shipping your order again.