CONTACT US

   Please read our FAQ before contacting us. 

SHIPPING TIME ESTIMATES

USA/CANADA

Apparel: 7-14 Days / Other Products: 12-25 Business Days (unless stated otherwise)

 

At the moment, we are only shipping to the United States and Canada. Please be advised some products will require international delivery. The time of delivery is highly dependent on weather, Holidays, custom inspection, etc. We apologize for the long wait - but assure you it is worth it. Thank you for your understanding.

It is rare that a delay occurs, however if you are buying a gift and need it by a certain date we CANNOT guarantee its arrival by that date.  Please plan accordingly.

What methods of payment do you accept?
We accept all major credit cards. Please note, we can only accept one form of payment per order, with the exception of Gift Cards. We only accept Gift Cards issued by Live MAHNI™.

Why am I charged before my order has shipped?
Our payment provider only allows us to capture funds within seven days of you placing your order – otherwise we have to cancel your order, re-enter it and contact you for your credit card information again. We’d prefer to charge you at time of shipment, but we do so when you place your order to prevent future inconvenience.

What if I need to modify the contents of my order?
If you would like to add items to your existing order, please place an additional order. We do not store your credit card information and cannot process changes made after the order is placed.

How do I cancel my order?

Payment is processed automatically once your order is placed. Orders cannot be cancelled after they are placed. 

If you request a cancellation after payment is processed, a Store Credit will only be issued once your ordered product has been returned to our "return" address. We do not issue refunds to original method of payment. We only offer Store Credit for returns. There is a 10% restocking fee.

For more information, please send an email to: service@livemahni.com.

Where does Live MAHNI™ ship?
As of now, we ship to the following country: United States (except for military bases/APO/DPO/FPO addresses), and Canada. We will continue to expand to other countries. Feel free to let us know which other countries we should ship to by using the Contact Us form below.

When will I get my order?
Our products are shipped by the best courier services. Some of our products are shipped from the US and delivered in 7 to 14 business days at your doorstep. Handmade items are shipped from overseas factories. Please allow 2-4 weeks for your order to be made before shipped.
This wait might be a little longer than you are used to but please remember that you are purchasing something that is being created just for you, from a small independent business. Please understand that we will try our best to ship out your order as fast as we possibly can. 

We may split your order into multiple shipments. If
this occurs, you’ll be notified and receive a tracking number for each shipment.

If you need further assistance please contact us using the email form below or directly at service@livemahni.com. Thank you!